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Industry insights, thoughts, musings, dreams and occasional rants.
Is menu engineering trickery?
Menu engineering is much misunderstood. Videos like this one from BBC world service being case in point. The idea that menu engineering is about moving dishes around a menu in some sort of tricksy...
The New Manager Halo
Whom the Gods wish to destroy, they first call promising. Cyril Connolly Understanding The New Manager Halo has helped our clients to take a more balanced and strategic view of their new hires,...
You can’t clone your people, but…
I absolutely love to see fantastic restaurants expand successfully across the capital and the country. More opportunities for me to eat great, reliable food! But It is always a sad day to...
“Yes and” people
Many years ago, I spent some time working for the Soho House group. One day the mighty Nick Jones came to the restaurant to meet with the head chef. During a slightly heated debate the chef asked...
It isn’t the dining public. It’s us.
Having to close your restaurant must truly be the bitterest of pills. So it’s easy to understand why restaurateurs would search around for reasons outside of themselves for why things didn’t work...
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